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FAQ, Shipping & About Us

Why Buy From Us?

GET MORE FOR LESS! We have a massive selection of miniatures, including some of the best 3D model designs from the top artists around!

SAVE ON SHIPPING! Browse the categories to see all the NIB, Painted, and 3d Printed Miniatures perfect for games like Warhammer 40k or Dungeons and Dragons, Age of Sigmar, RPGs, etc: all for sale right now!

FREE Worldwide Shipping Options!

FAST PROCESSING! Your order will usually ship to you within 3-4 business days!

Fulfillment Policy:

Fast Processing! Orders usually ship to you within 3-4 business days unless they're pre-order items (with approximate fulfillment dates listed on the product page). Some holiday sales require longer processing times, and a reminder is generally posted on the sales pages and advertisements.


Free Shipping

Get FREE SHIPPING on all orders over $100 Worldwide.

Standard shipping costs $7.99 in the United States, and International Orders under $100 will be charged a discounted calculated shipping rate based on location.

Make sure you go to the Shipping Method step to re-calculate any Free Shipping options after you add or remove items! Free shipping options update when selected from the radio button list at checkout!

Contact Us!

You can always email us at the address below, and we'll do our best to respond within 24 hours. We normally work Monday through Friday from 10 am to 4 pm (barring major holidays), so if you contact us outside of those hours, you should receive a reply when we are back in the office next.

We are located and ship from the Sandhills of North Carolina on the United States East Coast.

customerservice@spikeybits.com

VAT Customs & Import Taxes

Orders shipping outside the United States may be subject to customs fees or import duties upon arrival in the destination country, as well as any customs clearance or brokerage fees that the shipping carrier may charge.

We are required by law to report the value of the items on your order accurately, and we cannot honor requests to mark the order as a gift for customs purposes. We will list most items as "Hobby Supplies" or "Toys," as appropriate. Shipping will be listed as a separate expense and not included with the actual value of the items you order. Please check with your local authorities to determine what, if any, fees may be applied to your order.

Time spent in customs is not included in any delivery estimates and can vary depending on global conditions.

Sales, Pricing & Payments

All pricing is listed in USD. All retail pricing comparisons are made to the MSRP of items from the manufacturer (or, in the case of pre-release items, an estimated MSRP) and do not reflect any pricing found on the secondary market like eBay, Facebook Marketplaces, Amazon, etc.

Sometimes, we will temporarily discount a product's price or run promotions on specific product lines. These changes are time-sensitive, and Spikey Bits reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Our website accepts all major credit cards and PayPal as acceptable payment methods.
Spikey Bits reserves the right to cancel any orders affected by a website error, with no further obligations to you, even after an order confirmation has been received. In the case that payment has already been received, Spikey Bits will contact you via email regarding the error and will process a full refund for the order.

Discount Codes:

Only one discount code can be used per transaction.

Returns & Cancelations

If you are missing pieces or receive a damaged product, don't hesitate to get in touch with us at the email address listed on this page, and we'll help complete your model(s)!

The first Mystery Box purchased as a part monthly subscription (with its contents still unopened) are eligible to be refunded within 30 days of purchase. Made to Order items are not eligible for return, as they are (as the name implies) made for that specific order. Funds will be returned to the original payment method within 7-10 days of the refund being issued.

Spikey Bits will cover the shipping for orders returned to us up to the amount spent by the purchaser. Please email us below to start a return.

customerservice@spikeybits.com

Order Acknowledgment Notice: By placing an order on our website, you acknowledge and understand that once your package is marked as 'Delivered' by the courier, we are no longer responsible or liable for any missing or misplaced orders. We recommend having your order delivered to a secure location to prevent potential issues.

Please Note:

Spikey Bits and Slicer LLC is not affiliated with Games Workshop Group PLC or its affiliates. These products are not designed, manufactured, licensed, or approved by Games Workshop Group PLC, and they are not intended to include or infringe any intellectual property rights of Games Workshop Group PLC.

Gift Cards:

You can purchase gift cards to the store in any denomination using the product listing below.