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FAQ, Shipping & About Us

Fast Processing!

Orders usually ship to you within 3-4 business days- unless it's a pre-order item (with approximate fulfillment dates listed on the product page).


Free Shipping On Orders!

Order now and get FREE SHIPPING on U.S. orders of just $29, and International orders of at least $75 or more!

Make sure you go to the Shipping Method step to re-calculate any Free Shipping options you may have after editing your cart contents!

Free shipping options update when selected from the radio button list on the right at checkout!

We have resumed shipping Australian Orders through a more expensive carrier at no additional cost to our customers.

Contact Us!

You can always email us at the address below, and we'll do our best to respond within 24 hours. We normally work Monday through Friday from 10 am to 4 pm (barring major holidays), so if you contact us outside of those hours you should receive a reply when we are back in the office next.

We are located and ship from the Sandhills of North Carolina on the East Coast of the United States.

customerservice@spikeybits.com

VAT Customs & Import Taxes

Orders shipping outside the United States may be subject to customs fees or import duties upon arrival in the destination country, as well as any customs clearance or brokerage fees that may be charged by the shipping carrier.

We are required by law to accurately report the value of the items on your order, and we cannot honor requests to mark the order as a gift for customs purposes. We will list most items as "Hobby Supplies," or "Toys," as appropriate. Shipping will be listed as a separate expense and not included with the actual value of the items you order. Please check with your local authorities to determine what, if any, fees may be applied to your order.

Time spent in customs is not included in any delivery estimates and can vary depending on current conditions throughout the globe.

Sales, Pricing & Payments

All pricing is listed in USD.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Spikey Bits reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Our website accepts all major credit cards and PayPal as acceptable methods of payment.
Spikey Bits reserves the right to cancel any orders affected by a website error, with no further obligations to you, even after an order confirmation has been received. In the case that payment has already been received, Spikey Bits will contact you via email regarding the error and will process a full refund for the order.

Discount Codes:

Only one discount code can be used per transaction.

Returns & Cancelations

Spikey Bits does not accept returns or cancelations on any items that are made to order. If you are missing pieces or receive a damaged product, please contact us at the email address below and we'll help to complete your model(s)!

Items that are new in box, and the first Mystery Box received that was purchased as a part monthly subscription is eligible to be refunded within 30 days.

customerservice@spikeybits.com

Please Note:

Spikey Bits, and Slicer LLC, is not affiliated with Games Workshop Group PLC or its affiliates. These products are not designed, manufactured, licensed, or approved by Games Workshop Group PLC, and they are not intended to include or infringe any intellectual property rights of Games Workshop Group PLC.

Gift Cards:

You can purchase gift cards to the store in any denomination using the product listing below.

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