No Joke, Games Workshop FAQed Their New Website Design

By Travis Pasch | November 9th, 2023 | Categories: Editorials, FAQ, Games Workshop, Tabletop Gaming News & Rumors, Warhammer Community

After a lot of confusion and some not-so-nice community reaction, Games Workshop has a FAQ for its new website design (yes, really.)

We already talked about Forge World being killed off with the new website, and with everything being in one place, it seems like it will be easier, in the long run, to shop for Warhammer products.

However, things weren’t rolled out perfectly smoothly, and GW seemingly has had to issue a FAQ on the site so people know where things have gone and why some things are still not working, etc.

It turns out that launching a brand-new website right before the holiday season might not be the best choice…

Games Workshop Makes an FAQ For Their New Website Design

This latest update on the new Games Workshop webstore comes from the Warhammer FAQ page.

The first part of the FAQ focuses pretty heavily on Forge World and how it’s dead (RIP). Basically, they are just part of the standard products, and they can be combined with regular stock ones to reach the shipping threshold, which is nice.

This is a big problem, especially considering this new site dropping right before the holiday season, Black Friday, Cyber Monday, etc… The gift vouchers did not come over yet, and at this point, we have no idea how long it will take for the balances to migrate.

Let’s hope they do soon, and there isn’t a giant portion of people sitting around without their vouchers that they may be buying, were gifted, or even received from Warhammer Plus and can’t get their minis!

Then, Gift Lists are gone from the site, at least for now. Which again can be a huge issue right ahead of the holidays… They also can’t split dispatch dates, which could be annoying with pre-orders, Forge World, and regular products.

While this FAQ clears some stuff up, there seem to be significant issues with this rollout. The Web developers we polled said that you never do infrastructure rollouts in Q4. So, from a professional standpoint, at least, this project should have probably happened in September or January (2024.)

Furthermore, they said you could easily call this project “mismanaged” if you need an FAQ for a new design that appears not to be intuitive or lacking in features users expect. And people have made their voices heard on that…