Everyone seems to have their own opinion about Games Workshop, but what happens when you have a problem with them that affects your wallet directly? Will they come though?
I recently received an order from Forge World that came in only five days (from the UK to the East Coast of the United States)! The problem was that the package had been damaged, and when I inspected the contents, a whole Leviathan dreadnought was missing.
So I sent them an email:
Greetings
I recently received my order o651272608 and it was missing the leviathan dreadnought and weapons. I suspect the from the clear tape wrapping the edges of one side that the package burst open in transit and was resealed.There was also a green packing air pillow inside that I’ve never seen you all use before as well (just your bubble wrap normally).Anyhow, what can we do about my missing $100 item?
Thanks!Rob Baer
Hi Rob,
Thanks for the email, Sorry about the missing kit from your order, It looks like the fate weaver managed to escape his warp space and toyed with the delivery man. I will dispatch our inquisitional task force to see what heresy is a foot and also “speak with the delivery driver that clearly was not in his right mind. I’m sure they will figure out what went wrong and “clean up any mess”
Whilst our task force is investigating, I will have another leviathan ordered up and express posted out to you as soon as possible. I will also ensure that our librarians use some of there reserve warp charge to protect the order from any other pesky daemons from messing around with it again.
Your should have a new order number emailed through shortly
True to their word, another package has been dispatched and is enroute to my location as we speak. To be honestly I’ve had replacement issues with GW here in the states as well, and they always handled it just as professional as well.
This new bit about fateweaver made me laugh out loud a bit too, so kudos there guys.
So long story short, while this hobby is expensive (just like any other one out there), GW and Forge World both have your back when it comes to fixing problems – even when they’re not 100% their fault.
Good Guy GW, helping to bring the hobby back…
Is Games Workshop Listening? Long War Episode 44
About the Author: Rob Baer
Rob Baer
Job Title: Managing Editor
Founded Spikey Bits in 2009
Socials: Rob Baer on Facebook and @catdaddymbg on X
About Rob Baer: Founder, Publisher, & Managing Editor of Spikey Bits, the leading tabletop gaming news website focused on the hobby side of wargaming and miniatures.
Rob also co-founded and currently hosts the Long War Podcast, which has over 350 episodes and focuses on tabletop miniatures gaming, specializing in Warhammer 40k. and spent six years writing for Bell of Lost Souls.
Every year, along with his co-hosts, he helps host the Long War 40k Doubles Tournament at Adepticon and the Long War 40k Doubles at Las Vegas Open, which attracts over 350 players from around the world.
Rob has won many Warhammer 40k Tournaments over the years, including multiple first-place finishes in Warhammer 40k Grand Tournaments over the years and even winning 1st place at the Adepticon 40k Team Tournament.
With over 30 years of experience in retail and distribution, Rob knows all the products and exactly which ones are the best. As a member of GAMA (Game Manufacturers Association), he advocates for gaming stores and manufacturers in these difficult times, always looking for the next big thing to feature for the miniatures hobby, helping everyone to provide the value consumers want.
While he’s played every edition of Warhammer 40k and Warhammer Fantasy (since 5th Edition) and has been hobbying on miniatures since the 1980s, Titans of all sizes will always be his favorite! It’s even rumored that his hobby vault rivals the Solemnance Galleries, containing rulebooks filled with lore from editions long past, ancient packs of black-bordered Magic Cards, and models made of both pewter and resin.
