Forge World has been under some serious scrutiny lately by anyone outside of the UK. Bottom line is no one is happy about the price hike.
Take a look at an email from a regular customer that buys FW models. He was curious about how the “better service” warranted such a price jump.
Forge World’s Customer Service: Now a Cruel Joke?
The customer wishes to remain anonymous. But look at the response from the Forge World team (which we have verified as a standard cut and paste response that has been seen all over Facebook groups as well lately)
Emailing Forge World Support
This is what Forge World had to say.
Clearly, The Forge World team didn’t read the customers’ email as they didn’t answer a single question of his. They simply talked in a circle around the issue that was brought up. Here’s how the customer replied.
After the customer laid it out on the table, this is what Forge World had to say.
At this point, as you can imagine, it seems like Forge World doesn’t care that the people have caught on to their new revenue strategy. They are completely okay with giving concerned customers a “Cut and Paste” answer.
They don’t give any clear reasons as to why the price hike is so astronomical. Rather, they talk in circles around the issue.
Now we’re not saying that everyone at Forge World is “out to get us hobbyists” at all. The person replying on Forge World behalf is just doing their job as they are directed management. And from there middle management is being directed by the folks at the top.
So, what do you think about Forge World’s business model? Have you stopped buying from them? How do you feel about their canned responses to the issue?
Let us know in the comments on our Facebook Hobby Group.
About the Author: Rob Baer
Rob Baer
Job Title: Managing Editor
Founded Spikey Bits in 2009
Socials: Rob Baer on Facebook and @catdaddymbg on X
About Rob Baer: Founder, Publisher, & Managing Editor of Spikey Bits, the leading tabletop gaming news website focused on the hobby side of wargaming and miniatures.
Rob also co-founded and currently hosts the Long War Podcast, which has over 350 episodes and focuses on tabletop miniatures gaming, specializing in Warhammer 40k. and spent six years writing for Bell of Lost Souls.
Every year, along with his co-hosts, he helps host the Long War 40k Doubles Tournament at Adepticon and the Long War 40k Doubles at Las Vegas Open, which attracts over 350 players from around the world.
Rob has won many Warhammer 40k Tournaments over the years, including multiple first-place finishes in Warhammer 40k Grand Tournaments over the years and even winning 1st place at the Adepticon 40k Team Tournament.
With over 30 years of experience in retail and distribution, Rob knows all the products and exactly which ones are the best. As a member of GAMA (Game Manufacturers Association), he advocates for gaming stores and manufacturers in these difficult times, always looking for the next big thing to feature for the miniatures hobby, helping everyone to provide the value consumers want.
While he’s played every edition of Warhammer 40k and Warhammer Fantasy (since 5th Edition) and has been hobbying on miniatures since the 1980s, Titans of all sizes will always be his favorite! It’s even rumored that his hobby vault rivals the Solemnance Galleries, containing rulebooks filled with lore from editions long past, ancient packs of black-bordered Magic Cards, and models made of both pewter and resin.
