Models and Minis have abruptly shut down, leaving many hobbyists in the lurch; here’s how to handle refunds and some reliable alternatives for your Warhammer 40k needs.
Models and Minis, a popular source for hobbyist supplies, has abruptly closed following a massive sale in the summer of 2024, leaving many hobbyists in a difficult position. The sudden shutdown has resulted in unfulfilled orders and uncertainty regarding potential refunds. In light of this situation, many customers are now navigating the process of seeking refunds and exploring alternative suppliers.
Models & Minis Shuts Down: What You Need to Know & the Best Alternatives
The 50% Off Sale and Sudden Shutdown
Following Models and Minis’ 50% off sale, numerous hobbyists are now grappling with the unexpected disappearance of the company. The once-active website and social media pages have been abruptly taken down, leaving bewildered customers in the dark. Those who eagerly participated in the enticing sale now find themselves with unfulfilled orders and a looming uncertainty regarding potential refunds.
Unresolved Refunds and Disputes
If you didn’t receive your order or refund, you’re not alone. Customers are filing disputes with their credit card companies and PayPal. However, the process isn’t always smooth. The owner, James Smith, is facing criticism from all sides. Reports on forums show frustration, with complaints ranging from poor communication to complete disappearance.
Steps for Credit Card Disputes
If your refund hasn’t been processed, the first step is to contact your credit card company. They can often reverse the charge with the transaction details. Especially when there is some volume and an obvious shutdown, most companies will reverse the charge quickly, but some may make you wait up to a month or so.
Filing Claims with PayPal
PayPal users should file a dispute through the Resolution Center. It requires patience, as PayPal will investigate and hopefully resolve the issue. If you paid with a credit card, it is generally much faster to get your refund.
Contacting the Better Business Bureau
Filing a complaint with the BBB can shed light on the situation. They can mediate and push for resolutions, potentially helping you (and others) get your refund.
Delays & Customer Service Issues
Our recent experience with Models and Minis was also disappointing. We ordered them on Black Friday, and saw nothing for months. The delay was frustrating, and it seems many others felt the same. However, we did get a refund after we reached out to him (and were promptly blocked on social media for it). If you’ve had a similar experience, you’re part of a larger group dealing with these issues, according to commenters online.
Recommended Alternative: Elrik’s Hobbies & PGTM
Looking for a new supplier for your Warhammer 40k upgrade needs? Elrik’s Hobbies is always a solid alternative. They’ve recently acquired Blood and Skulls Industries, adding a range of model kits to their lineup. Elrik’s Hobbies has a great reputation for timely deliveries and excellent customer service, making them a reliable choice for hobbyists who want quality without the hassle.
Plus, with the acquisition of Blood and Skulls Industries, Elrik’s Hobbies now offers many of the same kits you might have been looking for at Models and Minis. This benefits hobbyists needing quality upgrades and alternative Warhammer 40k models.
On a smaller scale, there is also Pop Goes the Monkey for infantry upgrade bits and kits, which recently reopened their store after being affected by the Shapeways shutdown.
If you’re looking for their iconic Space Marine Impulsor upgrade, Bitshapers and Pop Goes the Monkey both have great versions that we recommend trying.
Wrapping it Up
Models and Minis’ sudden closure has left many hobbyists in a tough spot. Despite the situation, there are ways to navigate the fallout and seek refunds. If you’re looking for a trustworthy alternative, Elrik’s Hobbies comes highly recommended, offering both quality products and dependable service. Then, for upgrades, you can’t go wrong with Pop Goes the Monkey.
Did you buy something during the Models and Minis sale, and have you received a refund yet after the shut down?
About the Author: Rob Baer
Rob Baer
Job Title: Managing Editor
Founded Spikey Bits in 2009
Socials: Rob Baer on Facebook and @catdaddymbg on X
About Rob Baer: Founder, Publisher, & Managing Editor of Spikey Bits, the leading tabletop gaming news website focused on the hobby side of wargaming and miniatures.
Rob also co-founded and currently hosts the Long War Podcast, which has over 350 episodes and focuses on tabletop miniatures gaming, specializing in Warhammer 40k. and spent six years writing for Bell of Lost Souls.
Every year, along with his co-hosts, he helps host the Long War 40k Doubles Tournament at Adepticon and the Long War 40k Doubles at Las Vegas Open, which attracts over 350 players from around the world.
Rob has won many Warhammer 40k Tournaments over the years, including multiple first-place finishes in Warhammer 40k Grand Tournaments over the years and even winning 1st place at the Adepticon 40k Team Tournament.
With over 30 years of experience in retail and distribution, Rob knows all the products and exactly which ones are the best. As a member of GAMA (Game Manufacturers Association), he advocates for gaming stores and manufacturers in these difficult times, always looking for the next big thing to feature for the miniatures hobby, helping everyone to provide the value consumers want.
While he’s played every edition of Warhammer 40k and Warhammer Fantasy (since 5th Edition) and has been hobbying on miniatures since the 1980s, Titans of all sizes will always be his favorite! It’s even rumored that his hobby vault rivals the Solemnance Galleries, containing rulebooks filled with lore from editions long past, ancient packs of black-bordered Magic Cards, and models made of both pewter and resin.
